SouthCoast Processing LLC

Who We Are

SouthCoast Processing LLC ("SCP") is a third-party mortgage loan processing company. We work on behalf of mortgage brokers and their loan officers to handle the administrative processing of residential mortgage loans — organizing documents, coordinating with underwriting, clearing conditions, and driving loan files to closing.

This Privacy Policy explains how SCP collects, uses, and protects information across all of our touchpoints: our website (southcoastprocessing.com), our loan processing tools, and our interactions with borrowers, loan officers, and business partners.

Who This Policy Applies To

This policy applies to four groups of people who interact with SCP:

• Website Visitors: Anyone who visits southcoastprocessing.com, including those who submit the partnership inquiry form.
• Loan Officers and Loan Officer Assistants: Professionals employed by our broker clients who use SCP's tools to manage and process loans.
• Borrowers: Individuals whose mortgage loans are being processed by SCP. You may interact with us through secure document upload links, secure document viewing pages, or other features of our platform.
• Partners: Title companies, closing attorneys, insurance agents, real estate agents, and other service providers who receive secure upload requests from SCP in connection with a loan being processed.

Information We Collect from Website Visitors

Partnership Inquiry Form

If you submit the partnership inquiry form on southcoastprocessing.com, we collect the information you provide, which may include your name, email address, and phone number. We use this information solely to respond to your inquiry. We do not add you to marketing lists, sell your information, or share it with third parties.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. When you first visit our site, a cookie consent banner will allow you to manage your preferences. We use three categories of cookies:

• Strictly Necessary Cookies: These are required for the basic functionality of our website. They are always active and cannot be disabled.
• Analytics Cookies: We use Google Analytics to understand how visitors use our website, including which pages are visited and how users navigate the site. Google Analytics collects data such as your IP address, browser type, operating system, and browsing behavior. This data helps us improve our website. These cookies are not activated unless you consent.
• Advertising Cookies: We use tracking tags from Meta (Facebook and Instagram), TikTok, LinkedIn, and Google to measure the effectiveness of our advertising campaigns and to serve relevant ads to people who have visited our website. These tags may collect data such as your IP address, browser information, pages visited, and actions taken on our site. This data is sent to the respective advertising platforms and may be used for ad targeting and measurement. These cookies are not activated unless you consent.

You can change your cookie preferences at any time through the cookie consent banner on our website. If you decline analytics and advertising cookies, those tracking technologies will not be activated during your visit.

Information We Collect from Loan Officers and Loan Officer Assistants

Loan officers and loan officer assistants (LOAs) employed by our broker clients use SCP's tools to manage and process loans. When you use these tools, we collect and process the following information:

• Account Information: Access to SCP's tools is authenticated through a secure platform.
• Loan Pipeline Data: When you use SCP's tools, you interact with loan pipeline data including borrower names, property addresses, loan numbers, loan status, and related information.
• Document Activity: When you upload, view, or manage documents through our platform, that activity is logged for security and operational purposes.
• Guideline Queries: If you use our guideline lookup tool to search investor or agency guidelines, the text of your questions is sent to a third-party AI provider to generate answers. Your questions may include loan-specific details. Our AI provider does not retain this data or use it to train their models.

We use this information to provide loan processing services to your broker and to maintain the security and integrity of our systems. We do not use your information for any purpose unrelated to loan processing.

Information We Collect from Borrowers

If your mortgage loan is being processed by SCP, we receive and handle documentation that may include:

• Tax returns and W-2 forms
• Pay stubs and employment verification records
• Bank statements and asset documentation
• Government-issued identification
• Social Security numbers
• Appraisals, title documents, insurance records, and closing documents

This documentation is provided to us by your loan officer, by you through our secure upload links, or by third-party business partners (such as title companies or appraisal management companies) involved in your loan.

How We Use Your Information

We use your information for one purpose: to process your mortgage loan. Specifically, we use your documentation to:

• Organize and manage your loan file
• Submit your loan to the investor selected by your loan officer
• Communicate with underwriters to clear conditions
• Coordinate with title companies, insurance providers, attorneys, and other parties involved in your closing
• Classify and sort your documents using AI-powered tools (described below)

What We Will Never Do with Your Information

• We will never sell your information to anyone
• We will never share your information with anyone not directly involved in processing your loan
• We will never use your information for marketing, advertising, or solicitation
• We will never use your information to make any lending decision — we are a processing company, not a lender

Information We Collect from Partners

Title companies, closing attorneys, insurance agents, real estate agents, and other service providers may receive secure upload requests from SCP in connection with a loan being processed. When you use a secure upload link:

• You are not required to create an account or provide any personal information beyond the documents you upload
• Each secure link is time-limited and protected by hashed security tokens
• You do not have persistent access to SCP systems — once your link expires, it cannot be reused
• The documents you upload are handled with the same security protections that apply to all borrower data at SCP

SCP collects information about service providers involved in loan transactions, including company names and contact information. This data is aggregated to build a master database of service providers and track performance. This data is never used in any way that ties a service provider to an individual loan or borrower when shared externally.

How We Use Artificial Intelligence

SCP uses AI to support the administrative processing of mortgage loans. Our AI systems are used in three ways:

• Document Classification and Sorting: When documents are uploaded to our platform, an AI-powered system identifies each document type (for example, recognizing that a page is a W-2 or a bank statement) and sorts it into the correct section of the loan file.
• Operational Intelligence: Our internal operations system monitors team activity and loan status to identify potential issues and keep loans moving.
• Guideline Lookup: Our guideline lookup tool provides processors and loan officers with a conversational interface to search investor and agency guidelines.

Our AI providers have published commitments that data submitted through their platforms is not used to train their AI models. Your data is processed for the specific purpose described above and is not retained by these providers.

We do not use AI to evaluate loan applications, assess creditworthiness, or make any decision that affects whether a loan is approved or denied.

How We Protect Your Information

All data entrusted to SCP is protected by enterprise-grade security, including:

• AES-256 encryption at rest and TLS 1.2+ encryption in transit
• Storage across multiple geographic regions with automated failover and an independent off-cloud disaster recovery backup
• Multi-factor authentication required for all system access
• Centrally managed employee computers with enforced full-disk encryption, disabled removable media, and antivirus protection
• Annual employee security training and background checks
• All application credentials automatically rotated and stored in a dedicated secrets management service

We maintain a comprehensive Written Information Security Plan (WISP), an Incident Response Plan, and a Business Continuity Plan. We carry General Liability, Errors and Omissions, and Cyber Liability insurance.

How Long We Keep Your Information

Loan Documents

We retain all loan documents as part of the permanent loan file. This serves borrowers and loan officers: if you refinance, purchase a new home, or need documentation from a prior transaction in the future, your complete file is available to your loan officer immediately. We retain all loan files for a minimum of seven years following loan closing to satisfy regulatory requirements, and may retain them beyond that period for your continued benefit.

Your loan data is the property of your mortgage broker. We are the custodian, not the owner. All retained documents are subject to the same security protections as active loan files.

Website Inquiry Data

Information submitted through the partnership inquiry form is retained only as long as necessary to respond to your inquiry and for reasonable business recordkeeping purposes.

Analytics and Advertising Data

Data collected by Google Analytics and advertising tags (Meta, TikTok, LinkedIn, Google) is governed by each platform's own data retention policies. SCP does not independently store this data. You can limit what these platforms collect by managing your cookie preferences on our website.

Who We Share Your Information With

We share information only when necessary to process a loan or operate our business:

• Loan Processing Partners: In the course of processing a loan, we share borrower documentation with investors, underwriters, title companies, closing attorneys, insurance providers, and other parties as directed by the loan officer. We share only what is needed to advance the loan.
• Technology Providers: Our systems run on secure cloud infrastructure, and we use third-party AI providers for document classification and guideline lookup. These providers process data on our behalf and do not use it for their own purposes.
• Analytics and Advertising Platforms: If you consent to analytics and advertising cookies on our website, browsing data is shared with Google Analytics, Meta, TikTok, and LinkedIn for analytics and ad measurement purposes. This applies only to website visitors and only with your consent.
• Regulatory and Legal Requirements: We will disclose information when required by law, regulation, subpoena, court order, or regulatory examination.

We do not sell your information to anyone, for any purpose, under any circumstances.

Your Rights and Choices

• Cookie Preferences: You can manage your cookie preferences at any time through the cookie consent banner on our website. Declining analytics and advertising cookies will prevent those tracking technologies from activating.
• Questions About Your Data: If you have questions about how your information is being handled, you have the right to ask. Contact us at the address below and we will respond promptly.
• Concerns: If you believe your information has been mishandled, you may contact us directly or reach out to your mortgage broker or loan officer, who can address the matter with us on your behalf.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our technology, or applicable law. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

Contact Us

Effective Date: April 7, 2025